Delivery & Returns
How long it takes to make an order.
All our products are handmade to order and this normally takes between 1 to 2 weeks depending on order size. Once made your order is handed to our couries for delivery and this usually takes between 3 to 4 days. If your order is more urgent please contact us and we will try to meet your required delivery date.
Delivery charges -Range £2.95 to £19.95
We use Myhermes and the Post Office for the majority of our deliveries and the charge to our customers, including packaging, is determined by the total weight of the order. All charges are shown in the shopping cart prior to your payment being made.
Delivery charges quoted are for delivery to mainland UK addresses only. For delivery charges to other countries including Eire and Channel islands please contact us and we shall advise you of charges accordingly.
We care about the environment we live in and try our very hardest to re-cycle as much as we can. This means that you may receive your goods in packaging that we have ourselves recycled. This may also mean that some such materials are not as green as we may wish them to be. However, we feel that it is best to use what has already been received by us rather than disposing of it and using new packaging. We hope that you don't mind!
We care about all the products we make at our workshop and the level of service we offer customers. We also hope that you will be happy with your Harris & Jones products when they arrive. As everything is bespoke (individually made to your order details) we cannot take products back. If however we have misinterpreted your order and made a mistake or your order has been damaged whilst being delivered to you we will be happy to replace all products concerned. Please contact us with specific details should you have any products that have been made incorrectly by us or have been damaged whilst on there way to you.